Our Commitment to Your Satisfaction
At CA33, we understand that selecting the perfect luxury watch is a significant investment. That's why we offer a hassle-free return policy designed to ensure your complete satisfaction.
Returns Policy for Watches
Return Eligibility for Watches
- Timeframe: Items must be returned within 5 days of delivery.
- Condition: Watches must be unworn and in their original condition, including all packaging and accessories.
- Special Orders/Items marked Price on Request: Special orders / Sourced Watches / Items marked Priced on Request - are generally not eligible for return, but exceptions may apply. Please contact our customer service team for details.
Initiating a Return for Watches
- Contact Customer Service: To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number.
- Provide Details: Include your order number and reason for return.
Shipping Returns for Watches
- Return Shipping: You are responsible for return shipping costs. We recommend using a traceable shipping method with insurance.
- RMA Number: Clearly display the RMA number on the return package.
Refunds for Watches
- Timeframe: Refunds will be issued to the original payment method within 14 business days of receiving the returned item.
- Restocking Fee: A restocking fee may apply.
- Shipping Costs: Shipping costs are non-refundable unless the return is due to our error.
Authenticity Verification for Watches
If you question the authenticity of your watch, please contact us immediately. We require a certified letter from an authorized dealer or manufacturer verifying the watch is not genuine.
Exceptions for Watches
Certain items, such as custom orders or personalized items, may not be eligible for return. Please contact customer service for specific details.
Our Commitment to Your Satisfaction
We strive to make the return process as smooth as possible. If you have any questions, please don't hesitate to contact our customer service team.